Cancellation Procedure

A subscription can be canceled directly from your merchant dashboard — go to Billing & Subscription, and select Cancel Subscription. You'll be asked to confirm before the cancellation takes effect.

Cancellation is effective immediately — your subscription status changes to canceled as soon as you confirm, and no further renewal charges will occur.

Once canceled, full dashboard access is restricted. You'll still be able to reach billing management and support so you can reactivate or reach our team, but day-to-day merchant tools (donations, invoicing, reporting, etc.) are locked until the subscription is reactivated.

Cancellation does not delete your organization's transaction history, settlement records, or reporting data. That data is retained and becomes visible again if you reactivate.

Subscription fees already charged for the current billing period are generally non-refundable. Cancellation stops all future charges but does not retroactively refund the period already paid for.

If you're unable to log in to request cancellation yourself, contact our support team and we'll help directly.

Once your cancellation is processed, we send a confirmation email to your organization's billing contact.

You can reactivate at any time from the Billing & Subscription page in your dashboard — reactivation starts a new billing cycle at the price shown at that time.